Contact support
Email [email protected] for installation, campaign, storefront, analytics, billing, or privacy support.
What to include
- Your myshopify.com store domain.
- The CartMotive page or storefront surface affected.
- The steps immediately before the issue and the approximate time.
- A screenshot with customer, payment, and authentication details removed.
Never send passwords, Shopify access tokens, payment card details, or customer personal information.
Before contacting us
- Open Storefront setup and use Check again for Cart drawer and Cart page status.
- Confirm that the campaign is active, its selected products are available, and its targeting rules match the current cart.
- Confirm that your plan includes the campaign type and capacity you are trying to use.
Privacy and deletion requests
Use the same support address and include the store domain. We verify merchant authority before responding to store-data requests. Shopify privacy webhook requests are processed through the installed app integration.